Return Policy

 Return Policy

At CodeMart Store, we strive to ensure your complete satisfaction with every purchase. However, due to the digital and downloadable nature of our products, our return (refund) policy is designed to balance fairness for both customers and our business.

 

 General Return Guidelines

Because all items sold on CodeMart Store — including PHP marketplace scripts, PC software, plugins, and tools — are digital downloads, all sales are final once the product has been downloaded or the license key has been delivered.

 

We do not offer refunds simply for:

  • Change of mind
  • Project cancellation
  • Purchasing the wrong product (without prior download)
  • Failure to read system requirements or documentation
 

We strongly encourage you to:

  • Review product descriptions, features, and demos carefully before buying
  • Check server requirements (e.g., PHP version, database compatibility)
  • Ask pre-sale questions via our Contact Page
 

 

✅ When Refunds Are Allowed

We may issue a refund in the following limited circumstances:

 
  1. Product Does Not Work as Described
    If the script or software fails to function as advertised and cannot be resolved through support, we will consider a refund after investigation.

  2. Download Failure or Delivery Issue
    If you are unable to download your purchase and we cannot resolve the issue, a refund may be issued.

  3. Duplicate Purchase
    If you accidentally purchase the same item twice, please contact us within 24 hours for a refund.

  4. License Not Delivered
    If you did not receive your download link or license key, we will resend it or issue a refund if the issue persists.

 

 

⏳ Refund Request Timeframe

All refund requests must be submitted within 7 days of purchase. Requests made after this period will not be accepted.

 

 

❌ Non-Refundable Scenarios

We cannot issue refunds for:

  • Products already downloaded or used
  • Incompatibility due to server configuration (if requirements were listed)
  • Lack of technical knowledge or installation experience
  • Need for customization beyond core functionality
 

 

 Support Before Refund

We encourage all customers to contact our support team before requesting a refund. In many cases, issues can be resolved quickly with a simple fix or guidance.

 

? Contact Support: admin@codemart.store
? Contact Form: https://codemart.store/contact

 

 

 How Refunds Are Processed

If your refund is approved:

  • The amount will be credited back to your original payment method
  • Processing may take 5–10 business days, depending on your bank or payment provider
  • Access to the product and license will be revoked immediately
 

 

 Policy Changes

We reserve the right to update or modify this Return Policy at any time. The latest version will always be posted on this page.

 

 

Thank you for choosing CodeMart Store.
We’re here to help you build your marketplace — fast, securely, and successfully.

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